GENERAL
I’m interested in a custom wedding stationery, how do I get started?
Please complete the Contact Form and we will respond to you within 2 business days answering any questions you have,
schedule a consultation, and if applicable, we will provide a quote.
Consultations can be carried out however you choose. If you are in Ottawa we can meet at a local coffee shop. We can also co-ordinate via Skype, telephone or e-mail. From there, we will discuss your event details, work out a timeline and
start the design process!
schedule a consultation, and if applicable, we will provide a quote.
Consultations can be carried out however you choose. If you are in Ottawa we can meet at a local coffee shop. We can also co-ordinate via Skype, telephone or e-mail. From there, we will discuss your event details, work out a timeline and
start the design process!
Do you design items not listed on the site?
Absolutely! We can design anything you want! This is the beauty of custom designs!
Is there a minimum order for invitations?
Most wedding invitations have a minimum order of 50.
We can sometimes accommodate minimum orders of 25 depending on the scope of work.
* Minimum of 50 for some pockets, laser cut and specialty printing.
We can sometimes accommodate minimum orders of 25 depending on the scope of work.
* Minimum of 50 for some pockets, laser cut and specialty printing.
What options are there for addressing envelopes?
We can have your envelopes printed digitally, we offer calligraphy services or they can be left blank if you prefer to DIY. It really depends on the look and feel of your suite and your budget.
How soon should we contact you to get started on our stationery?
The sooner the better! We are a small company and only take a limited number of clients per month. Depending on the nature of your invitation order, we can provide you with a turn around time once we have all of your details. Invitations can take up to four months. Please plan accordingly!
Rush orders may be available and may have an extra fee.
Rush orders may be available and may have an extra fee.
Do you require a deposit?
Yes, for invitations we require 50% of the total cost after the initial consultation and estimate is received should you decide to proceed with us in the design process. The remaining 50% is due prior to pick-up.
For custom designed decor prints and stationery supplies, we require 100% of the total amount prior to designing/customizing and mailing.
For custom designed decor prints and stationery supplies, we require 100% of the total amount prior to designing/customizing and mailing.
Will my order come assembled?
Absolutely! We take care of all required assembly. Depending where you live, you will receive your order by mail or you can choose to pick-up. All you will have left to do is seal your envelopes, stamp them and send them out in the mail!
We also offer a DIY assembly option, you will receive between $25 - $50 off your order.
We also offer a DIY assembly option, you will receive between $25 - $50 off your order.
How will I receive my order?
For all orders, we offer free pick up for residents of Ottawa, Ontario and surrounding areas.
For out of town orders we will have your package delivered via Canada Post.
For out of town orders we will have your package delivered via Canada Post.
is it possible to meet in person to view samples?
Of course! If you are interested in meeting up for a consultation to have a look at our portfolio and swatches in person, please complete our contact form and we’ll offer dates we have available to meet and where. We typically book our meetings in the evenings between 4:30 – 7:30 p.m. on Monday through Thursday and offer some appointments between 11:00 a.m. - 3:00 p.m. on Weekends.
Can you work with our wedding planner / decorator?
Yes, of course! We have probably even worked with them in the past, and if not, we are always excited to work with new professionals in the Ottawa wedding industry!
WEDDING INVITATION ETIQUETTE
WHEN SHOULD WE MAIL SAVE THE DATES? DO WE NEED THEM?
Save the dates help set the tone for your wedding and let guests know to pencil you in. They should be mailed 8-12 months before your wedding date, and they can match your invitation in design and/or formality, or be completely different. They are especially helpful for out-of-town guests and for destination weddings.
WHEN SHOULD WE MAIL OUR WEDDING INVITATIONS?
Typically invitations are mailed out approximately 3 months prior to your wedding. If you are having a destination wedding, 8 months. If you have send out save the dates, 2 months is sufficient.
WHAT SHOULD OUR RSVP DATE BE?
We typically see RSVP dates one and a half months before the wedding date. This gives you time to communicate meal choices to your caterer and plan your seating arrangements if necessary, and enough time follow up with guests who forget to send in their replies.
CAN WE REQUEST ONLINE RSVPS?
Online RSVPs can be a great option for more casual weddings, but mail is better for traditional or more formal weddings. And although the data from online RSVPs can be sent straight to a spreadsheet for easy accounting, it's kinda fun to get all those RSVP cards in the mail. If you are requesting online RSVPs, consider including a phone number for less tech-savvy guests.
HOW SHOULD WE SHARE OUR WEDDING WEBSITE?
Your save the date is a great place to share your wedding website. If you choose to send website information with your invitations, you can list it on a small website card or on a detail card.
HOW SHOULD WE SHARE OUR REGISTRY INFORMATION?
Registry information is best kept on your wedding website or shared by word of mouth. Let your wedding party and close family know where to direct guests to find registry info.
HOW DO WE LET GUESTS KNOW ABOUT THE DRESS CODE?
Sharing a dress code is completely optional (if you want to do so, try "black tie," "casual attire," or "cocktail attire"). Your wedding invitations set the tone for your wedding, and should give guests an idea of how formal your event will be. This is also good information to share on your wedding website.
HOW DO WE AVOID UNINVITED GUESTS?
Be clear about who is invited to your wedding when you address your invitations by listing each guest by name. You can also include wording such as "we have reserved ___ seats in your honor" on the reply card. If guests reply for more than were invited, a polite phone call or email explaining that you are having an intimate wedding is perfectly acceptable.
DO WE HAVE TO INCLUDE "PLUS ONES" FOR SINGLE GUESTS?
You should invite spouses and partners of those in serious relationships, but whether you include "and guest" on the envelopes for single friends and family is entirely up to you.
PRICING + PAYMENT
HOW MUCH DO INVITATIONS COST?
Due to the custom nature of our invitations and dependence on how many invitations you order it is hard to give an estimate without having the scope of work. Our custom invitation suites (for qty's over 50) typically start at around $7.50 (invite, envelope, RSVP + RSVP envelope). Add-ons such as info cards, envelope liners, cardstock layering, specialty printing, belly bands, wax seals etc. are additional and vary depending on quantity.
what are your payment terms and conditions?
To order your stationery and begin your design we will send you a contract for digital signature with our full terms and conditions on your order and we require a 50% non refundable deposit. The balance of each item is due prior to or upon pick up.
what payment methods do you accept?
Currently HashtagPaper accepts e-transfers.
Please e-mail us with any other inquiries you may have, we are happy to answer any of your questions!
